Do you have experience with translations and with customer support? Are you proficient in
English and French?
We are looking for a Technical Support Translation Specialist who is smart, able to analyze
problems and will support our effort in bringing the best possible translation quality to our
French speaking users.
You’ll be surrounded by smart, innovative, caring people — invested in our customers and the
community. If you’re looking to share your unique perspective and ideas at a collaborative table
and help equip all kinds of businesses achieve their visions, check us out.
What do we deliver?
NetSuite enables companies to manage core business operations in a single cloud-based system
Enterprise Resource Planning (ERP)
Customer Relationship Management (CRM)
Proofread, edit, and revise translated materials and documentation
Create and maintain product specific terminology glossaries and language style guides to
ensure consistency and cultural conformity.
Perform UAT and evaluate translation quality. Help to arbiter linguistic quality assurance
Contribute with ideas and feedback on processes related to internationalization
Maintain accurate information flow between internal teams and customers
Participate in various localization tasks/projects
Create and maintain knowledge base that enables self-service support for our
Qualification and Skills:
Language proficiency in English and French is essential
Excellent organization, verbal and written communication skills with customer service mindset
Previous experience in a similar role or translation is an advantage
Knowledge of the culture, attitude and practices in the countries where that language is
Detail-oriented, enthusiastic, and responsible.
Strong analytical approach to troubleshooting
Extensive training and support for new hires
Opportunity to support a great product and be part of a growing team
Friendly and open atmosphere, easy to approach management
Work in a new office in a central location and/or work from home (within the Czech Republic)
Recognition of achievements
As a member of the Support organization, your focus is to deliver post-sales support and
solutions to the Oracle customer base while serving as an advocate for customer needs. This
involves resolving post-sales non-technical customer inquiries via phone and electronic means, as
well as, technical questions regarding the use of and troubleshooting for our Electronic Support
Services. A primary point of contact for customers, you are responsible for facilitating customer
relationships with Support and providing advice and assistance to internal Oracle employees on
diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment
Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the
installation, recommended maintenance and use of Oracle products. Your primary task will be to
provide support to customers who contact the Oracle Solution Center and maintain high level of
customer satisfaction while meeting guidelines (mostly through electronic means). Able to work
with general guidance from senior support engineers and management and, in some areas, may work
independently. Solutions often take time to develop through research, collaboration or problem
Duties and tasks are standard with some variation. Completes own role largely independently
within defined policies and procedures. One year prior working experience with Oracle products
(or at least two years related experience without Oracle products) and technical degree i.e., BS
Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with
a 3.0 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4
years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle,
As part of Oracle’s employment process candidates will be required to successfully complete a
pre-employment screening process. This will involve identity and employment verification,
professional references, education verification and professional qualifications and memberships
This employer is a corporate member of
myGwork – LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.