THG is a fast-moving, global technology business that specialises in taking brands direct to consumers . Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.
We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.
We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.
For 18 years, THG Fluently has provided expert translation services to business around the world, and since 2018 has been part of tech and retail giant, THG. Whilst continuing to partner with businesses across multiple industries in their international ambitions, we now also form a key role within the THG Ingenuity ecosystem. THG Ingenuity empowers their e-commerce partners to scale globally through its end-to-end offering, allowing brands to tap into the technology and expertise that drives THG's 2.2bn annual turnover. Fluently enables THG Ingenuity clients to enter and disrupt international markets through localisation, ensuring no market is out of reach
As a member of the Global Operations Team, you will support the EMEA Market Research Team with the production of language services in accordance with our ISO-accredited quality management system.
The core elements of your job are:
Work as a part of our global Operations Team
Support and train interns and junior colleagues
Oversee the full-cycle of project management covering a wide range of our services to meet revenue and margin targets.
Carry out proofreading, editing, coding and translation (occasionally) as well as text analyses and other text processing, including typesetting, tabulation, artwork and page layout
Source the most appropriately skilled linguists or facilities providers
Use translation management software to leverage internal and translation memory (TM) segment repetitions
Manage and maintain translation assets (translation memories, glossaries, termbases)
Adhere to our ISO-accredited quality control procedures
Update the company’s administration systems for project, supplier and client data in accordance with our procedures
Manage the project budgets to meet revenue and margin targets.
Create guidelines, process documentation and marketing materials to promote the service and educate colleagues.
Build a pool of linguists with the required industry- and process-specific expertise.
Attend regular training / renew accreditation (if need be) to best represent THG Fluently as a trusted partner for market researchers worldwide.
Build strong relationships with clients, provide helpful, knowledgeable and friendly support, and develop efficient solutions to their language requirements.
Resolve client disputes
Liaise with Accounts, IT, Sales, Linguist Community and Marketing staff to ensure excellent quality of service and high standards of customer care
Promote the growth of the company and the team.
Represent the company or the team at client meetings
Essential Requirements For The Position:
Exceptional spoken and written language skills in at least one other language and English
2-3 years of experience in the supply of client-side translation within a project management/co-ordination role, ideally within the market research field
Previous experience liaising with clients on a daily basis
Competence in using translation management and productivity technology with the ability to learn new technologies and programs quickly
Logical and creative thinking with a positive, ‘can-do’ attitude
Demonstrating ability to organise your work, inspire your team members and lead by example
Ability to handle pressure when delivering to tight deadlines, to work in a fast-paced environment and to manage change.
Excellent communication and interpersonal skills with the ability to inspire trust
Willingness to share your expertise and learn from the people around you
Be a dedicated and enthusiastic team member and conscientious in promoting the growth of our Company
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.