Analyst – Client Support Full Time on the ground

MUFG (Mitsubishi UFJ Financial Group) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia.. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vison to be the world’s most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG’s global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

MUFGs shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The groups operating companies include, but are not limited to, MUFG Bank, Mitsubishi UFJ Trust and Banking (Japan’s leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan’s largest securities firms), and MUFG Americas Holdings.

The role of the Global Corporate and Investment Banking (GCIB) Business Support team is to provide valuable support, monitoring and reporting as well as acting as an effective 1st line of defence for all areas within GCIB (both from an existing and new client perspective)

Main Purpose of the Role:

This individual will be responsible for supporting the Client Support Team by effectively managing various adhoc / non-revenue generating tasks. This will include stakeholder management, and a drive to improve the service provided to the customer and the business.

The individual will also be responsible for supporting MUFG Bank clients (existing business relationships and New business relationships).

Key Responsibilities:

• In this role, you will be responsible for various tasks across the Client Support Team which include;
• Mandate queries and amendments
• Audit queries
• General bank account queries, including payments, interest confirmation etc.
• Statement queries and requests
• Static data updates, including account office code change
• Account id activation and account closure
• Support the Know your Customer process across the Client On-Boarding team, providing administrative support for all related tasks. This includes supporting the Business as Usual process for both New and Existing customers, as well as Ad-hoc support as required
• Assist the business where changes occur to existing customer profiles, by taking appropriate actions (i.e. conducting interim Partial Assessments, system updates and escalating where appropriate)
• Facilitate the setup of non-KYC entries into the relevant systems, ensuring data is accurate and controls are sufficiently in place. This includes Guarantors, Non-trading roles, duplicates entries.

Work Experience:

Essential:

• Experience in Anti Money Laundering, fraud and bribery or Financial Crime roles (BENEFICIAL)
• Proven track record of efficiency improvements and the ability to work on ones own initiative

Skills and Experience:

Functional / Technical Competencies:

Essential:

• Proficient in Excel and Word
• Relevant industry experience and/or experience of working in a support team

Personal Requirements:

• Good communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach
• Excellent attention to detail and accuracy
• The ability to operate with urgency and prioritise work accordingly
• A structured and logical approach to work
• Good problem solving skills
• A creative and innovative approach to work
• Good interpersonal skills
• The ability to manage large workloads and tight deadlines
• A calm approach, with the ability to perform well in a pressurized environment
• Strong Excel & Word skills

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