A2R / SAP EAM Support Analyst Full Time on the ground

ADM unlocks the power of nature to enrich the quality of life. Were a premier global human and animal nutrition company, delivering solutions today with an eye to the future. Were blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. Were a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. Were an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And were a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com. Learn more atwww.adm.com.

A2R Support Analyst Acquire to Retire/ Enterprise Asset Management

ADM Capability Center

Bangalore, India

The A2R Support Analystwill be part of Application Operations Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Application Operations Organization, an A2R support analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to work with the architects, developers and testers to build and deliver small enhancements and new solutions in line with the global template design.

Your Responsibilities:
Reporting to the Service Delivery Leader, your role will have the following responsibilities:

• Primary focus on SAP S/4 Hana EAM module
• Understanding of ADM assets management process and integration with other ADM end to end business processes
• Willingness to learn and extend your A2R/ EAM knowledge as well as other SAP modules
• Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
• Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
• Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
• Perform thorough testing including regression testing before releasing any solution for final user validation.
• Understand and follow ADM Global Technology (GT) processes in performing all day-to-day activities.
• Understand ADM GT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
• Design and Configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
• Provide technical input in support of audit requests, as needed.
• Assist with planned roll outs to ADM locations

Your profile:

• Minimum 5 years experience in one or more SAP modules; Experience with S/4HANA highly preferred.
• In-depth Knowledge of SAP S4 HANA Solution covering Enterprise Asset Management (EAM): Management of Technical Objects, Maintenance Processing, Maintenance planning, Corrective and Preventive Maintenance concepts, Asset Transfer Process.
• Knowledge in Reliability engineering and standard PM reporting.
• Basic understanding of Mobility and shop floor integration.
• Strong integration experience in SAP modules likes FICO, PP, QM, MM,
• Hands-On knowledge of User Exits, including standard user exits and creation of customer exit. Working knowledge ABAP Structures & Debugging skills.
• Full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
• High analytical and problem-solving skills in SAP EAM module, provide best practice solution on incidents & assess its downstream impact on the integrated solution. Ensure continuity of business as usual.
• Minimum 3 years experience in a support analyst role in a medium/large organization.
• Experience with 24×7 support covering all time zones , working with multi-cultural support teams spread across different geographies.
• Experience with a full-lifecycle SAP implementation will be an added advantage.
• Practical experience working in an agile environment. Post Implementation Service Management, Incident or Defect Management, and Testing tools. Understanding CharM, and change management processes.
• Exhibits ability to work both in a team environment and independently.
• Strong analytical, organization, time management, facilitation, and process management skills
• Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
• Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
• Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
• Interact and deal effectively with all levels of employees while maintaining a professional manner.
• Maintains a positive work environment through teamwork & conflict resolution
• Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements
• Ability and willingness to travel by auto and airas needed to achieve business objectives
• Bachelors degree related to Information Systems, Business or other relevant academic discipline
• Demonstrated high level of written, verbal and interpersonal skills to communicatetechnical and non-technical information, ideas, procedures and processes
• Fluent in English, another European language is a plus

Our Offer:

• Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
• Room for innovative thinking and growth with the possibility to manage your own career path.
• Ability to develop by internal and external training.
• A company culture which promotes continuous learning and diversity.
• Excellent career opportunities in a world leading nutrition company.

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability and veteran status.

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