Customer Service Specialist – Kannada Language Full Time on the ground

Job Description

Company Description Multrix is a next-generation BPO company that helps businesses enhance customer experience and streamline back-end operations. The organization focuses on customized BPO solutions, using modern technology to address the specific needs of each client. Multrix provides end-to-end business services, including customer support via chat, email, and voice, sales support for acquisition and onboarding, back-office support, tech support, and retention services. Recognized as a leading name in the BPO industry, Multrix emphasizes efficiency, effectiveness, and care in every client interaction. Team members contribute directly to the quality of customer experience delivered to partner businesses. Role Description The Customer Service Specialist is a full-time, on-site role based in Indore. This position involves handling customer inquiries and issues through phone, email, and chat, ensuring timely and accurate responses. The specialist will manage customer accounts, document interactions in internal systems, and follow established workflows to resolve concerns and escalate complex cases when needed. Daily responsibilities include maintaining high service standards, supporting sales and retention efforts, and collaborating with team members to improve processes and customer experience. The role also requires adherence to company guidelines, participation in training, and consistent performance against service metrics. Qualifications Fluency in Kannada Language. (This is a must) Strong customer-facing skills, including Customer Service and Customer Support capabilities. Focus on Customer Satisfaction and ability to positively influence overall Customer Experience. Professional communication standards, including excellent Phone Etiquette and clear spoken and written English. Ability to handle multiple conversations across chat, email, and voice channels with accuracy and empathy. Basic computer proficiency and experience working with CRM or ticketing systems is preferred. Prior experience in a BPO or contact center environment is an advantage but not mandatory. Strong problem-solving skills, attention to detail, and the ability to stay calm under pressure. Willingness to work in shifts as required and to follow standardized processes and performance targets. Minimum high school diploma; a bachelor’s degree or equivalent qualification is beneficial.

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