Language Interpreter – English + Bengali Full Time on the ground

Job Title: Language Interpreter – English + Bengali

Department: Customer Support / Language Services

Location: Noida, Uttar Pradesh, India.

Job Type: Full-time

Shift: US Shift (Rotational) PST Time

Reporting To: Supervisor / Operations Manager

Job Summary:

We are seeking skilled and experienced Language Interpreters fluent in English and second language to support U.S.-based customers. The ideal candidate will have prior exposure to international call center environments and hands-on experience in live interpretation.

The interpreter will provide real-time consecutive or simultaneous interpretation during customer calls, ensuring accurate, confidential, and culturally appropriate communication. This role demands professionalism, adaptability, and the ability to perform effectively in a fast-paced, high-volume support environment.

Key Responsibilities:

• Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.
• Facilitate clear and accurate communication between U.S. clients and non-English-speaking customers.
• Ensure complete accuracy by relaying information without omissions, additions, or alterations. Maintain confidentiality and handle sensitive customer information with the highest level of discretion.
• Preserve tone, intent, and cultural context while interpreting conversations.
• Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.
• Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction.
• Stay updated on terminology, cultural nuances, and client process updates relevant to interpreting services.

Required Skills Qualifications:

• Fluency in spoken English and one additional language.
• 1–2 years of experience in an international call center environment, preferably supporting U.S. customers.
• Mandatory prior experience in language interpretation (telephonic or live).
• Strong listening, comprehension, memory retention, and note-taking skills.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure or sensitive situations.
• Understanding of cultural sensitivities and appropriate communication etiquette.
• Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.

Educational Qualifications:

• Bachelor’s degree in any discipline.
• Language certification or formal training in interpretation is a plus.

Work Environment:

• Night shift to support PST (U.S. time zones).
• Work-from-office only.
• Use of headsets, interpretation software, and secure communication systems.

Preferred Candidate Profile:

• Experience supporting healthcare, insurance, finance, or government sectors through phone interpretation.
• Demonstrated ability to handle emotionally sensitive or confidential conversations.
• Flexible, adaptable, and responsive to client feedback and changing requirements.

Compensation:

• Based on experience and proficiency level.
• Standard benefits as per company policy.

Think global. Think BIG.

Visit us: https://biglanguage.com

Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

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