CX Documentation and Translation Executive Full Time on the ground

CX Documentation and Translation Executive (English & Portuguese) – (Hybrid)

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We’re seeking an experienced CX Documentation and Translation Executive to join our CX Customer Journey team in Barcelona (Hybrid), to manage and update customer experience content to support both agents and digital channels. You’ll ensure source materials and translations are accurate, consistent, and aligned with our brand voice and local market needs. By delivering clear and accessible information, you’ll help drive efficient support and contribute to building customer trust and loyalty.

If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform.

Millions of customers every year across 44 markets – 5 brands – over 7.7 million Prime members since launching in 2017.
More than 100 million searches per day on our websites – more than 6 billion AI daily predictions
Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts

We’re the world’s leading travel subscription platform. We pioneered Prime, the first and largest travel subscription program, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members. 

What you will do:
The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a CX Documentation and Translation Executive in the CX Customer Journey team, you will be in charge of:

•  Documentation Management: Create, maintain, and update CX content with business owners, ensuring high-quality knowledge and internal communications to call centers on process updates, time-sensitive issues, and implementation of new initiatives.
•  Translation Coordination: Ensure translations are accurate, culturally relevant, and aligned with brand, tone, and eDO standards—proofreading both human and AI-generated content for consistency and quality.
•  Optimization: Manage glossaries, translation memories, and style guides for content consistency.
•  Stakeholder management:
  Work cross-functionally with teams and stakeholders to align priorities and ensure timely delivery.
  Support translation and documentation needs across CX, Product, Training, and other key functions. 
  Support with translation and documentation queries across the business.
•  Continuous Improvement: Perform regular quality reviews of CX documentation and translations.

What you need to succeed: 
Mandatory Skills

•  Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: 
•  Minimum of two years of experience in a documentation and translation role.
•  Fluency in European Portuguese (C1) and Fluency in English (C2) with a professional translation qualification (e.g., EMT, CIOL, SFT).
•  Experience using CMS and AI tools (e.g., DeepL, GPT assistants) to adapt content across languages and platforms.
•  Proven track record of delivering high-quality content through AI-assisted proofreading, utilizing advanced tools to streamline the editing process while maintaining a human-centered final polish
•  Familiarity with translation/localization tools like SDL Trados and Lokalise.
•  Strong writing and editing skills using Word or Google Docs.
•  Experience with content/knowledge systems (e.g., Confluence, SharePoint, Zendesk Guide, Guru).
•  Proficiency with tools like Slack, Microsoft Teams, Jira, Asana, Trello, , or Microsoft Project.
•  A quick learner, strong communicator, and team player who brings solutions and fresh ideas.

Preferred Qualifications

•  Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini, or other AI-powered assistants.
•  Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into workflows.
•  AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes, and enhance productivity
•  Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.

 What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

 Here’s what we offer:

• A rewarding Compensation package Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle. 
•  Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
•  Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
•  Your Well-being is our priority. Embrace Freedom and Flexibility At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcomes. You’ll be able to find the right work-personal life balance that suits you best.
•  Work hard, party hard We believe in having fun and connecting with colleagues Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
•  Enjoy a dynamic and healthy environment Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further  Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel. 

Apply now

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.

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