Role: Senior Business Analyst cum Japanese Translator – ITSM & SIAM
Location: Bengalore/Hyderbad/Chennai/ Pune/Noida
Exp: 8+ yrs
Who are we looking for?
The Senior Business Analyst – ITSM & SIAM plays a critical role in bridging business objectives and IT service operations. The role focuses on analyzing, defining, and optimizing ITSM and SIAM processes, enabling data‑driven decision‑making, and supporting executive stakeholders with actionable insights. The BA works closely with service providers, IT operations, and business leaders to ensure IT services deliver measurable business value using ITIL 4 and SIAM frameworks.
Experience & Background
Core Competencies
Business Analysis & ITSM Alignment, Japanese Translation
SIAM & Multi‑Vendor Analysis
Key Responsibilities
Requirements & Process Analysis
Data, Reporting & Insights
Stakeholder Engagement & Communication
Continuous Improvement & Value Realization
Tools & Technology
Skills & Attributes
Qualifications & Certifications
