Translation Account Manager – Hybrid

Job DescriptionSummary:As the Translation Accounts Manager for the Sale division at translate plus – a Publicis Groupe, this position requires a pure Account Management of current clients and sales experience to be able to sell more of our services to the current clients. Able to manage a portfolio of clients. The candidates will have to come from translation companies.Key responsibilities:Taking commercial and strategic responsibility for existing and new key client accounts.Handling a diverse range of clients based in different countries.Growing the business relationship through 360-degree approaches, i.e. proactively reaching out to different stakeholders within an organisation/group, e.g. cold calls, warm calls, obtaining referrals etc.Assisting with contract negotiations and tenders/RFIs/RFQs/RFPs as needed.Adding value to business relationships by getting involved in core projects and serving as an escalation point for complaints or other matters.Scheduling and attending face-to-face meetings and conference calls with customers in order to discuss their needs and requirements in more depth, e.g. client review meetings, escalation meetings, new business discussions.Being available for occasional business travels in order to attend face-to-face meetings.Scheduling webinars/online demos in order to present our technology portfolio.Placing regular customer satisfaction calls and scheduling review meetings with key stakeholders.Supporting the onboarding of new departments and stakeholders.Assisting with the quoting process when receiving requests from customers, as well as advising them on capabilities, turnaround times, costs, etc.Preparing presentations for client meetings to a high standard.Preparing and customising proposals/white papers as requested.Qualifications3 years+ of account management experience from within the industryExperience at building and maintaining strong ongoing business relationships.Experience with tenders/RFIs/RFQs/RFPsExcellent oral and written communication skills in EnglishProficiency in Microsoft Office (Word, Excel, Outlook)A very good eye for detailNegotiation skillsAbility to work independently as well as in a team with the confidence to take the lead.Taking pride in delivering a high-quality serviceIt would be a bonus if you are a German speakerAdditional InformationWhat we offer:Career development and progression possibilitiesHigh quality trainings (via inhouse and external trainers) and access to thousands of on-line/e-learning courses to develop essential, functional and industry skills (via Publicis Marcel, LinkedIn Learning, etc.)Work your world – As part of the Publicis Groupe policy, up to 6 weeks of working from a different countryCafé Marcel – Networking opportunities with fellow colleagues in the Publicis Groupe all around the worldInhouse subsidised Publicis Groupe restaurantAccess to subsidised wellness activities (acupuncture, manicures and massages)Staff discount at bars and restaurants in the local area around the officeStaff discount at Westfield shopping centreLife assurance and Income protection (disability benefit)Paid leave days increase on yearly basisWork in an Iconic office complex We also offer an extensive Employee Benefits Scheme, which includes:Team building eventsWorking from homeFlex hoursOffice equipment allowanceFamily friendly policies (extended maternity/paternity leaves etc)Help@hand (health and wellbeing support)Breakfast, fruits, tea, coffee, cerealTeam lunchesEaster hamperPizza day (in office)Flu vaccineEye testFriday drinksSummer gatheringChristmas gatheringChristmas gifts/vouchersIn addition to the general benefits scheme we also offer a Service Recognition Plan, which means that with every year at translate plus there are additional rewards for employees such as extra holidays, dental insurance, bonus payments, treats & vouchers, etc.Do you want to work for a market-leading company?If you cannot wait to become the next member of our successful team, please contact us now!Please note that we normally receive a very large number of applications. We aim to get back to you as soon as possible should you be invited for an interview. If you are not invited for an interview at this stage, your application will be saved for future consideration – with your explicit permission and as per our GDPR-policy and/or related official regulations.